How it works
Registration
Before ordering a tenant reference, you must first register.
Registration is FREE for ALL Letting Agents
We ask you to provide your agency name, address and contact details.
Once you have completed the simple registration process you will receive a user name and password by email which will enable you to access the service and one of our account managers will contact you.
Ordering
Our Letting Agent services are available online or by submitting completed application forms to us for processing. Our systems have been designed to be self-explanatory but below are some tips to help you get started.
- Creating a new application online
- Online Credit Check
- Full Tenant Reference
- Sending online applications to your tenants/guarantors
- Submitting paper application forms to us
- Authorisation to carry out checks
- Completion Reports
- What support do I have?
Creating a new application online
To order a new tenant reference login to your user area and select the appropriate service option.
Creating an online credit check
For Online Credit Check applications you will be asked to enter the following details for each applicant:
- Name
- Date of Birth
- and two most recent addresses
Full Tenant Reference online
For Full Tenant Reference applications you will be asked to enter the following details for each applicant/guarantor:
- Name
- Email address
- Details of the property address
- The monthly rent amount.
Sending online applications to your tenants/guarantors
To make things even easier; you can complete these details yourself (online) or you can invite your tenants (or guarantors) to complete their own applications online.
Simply provide the name and e-mail address of each prospective tenant or guarantor and we will send each person an e-mail asking them to complete their application online.
You will be able to check the status of the application at any time and view their application details within your account.
At the end of the process your tenant will be asked to print and return a signed declaration. This will authorise the applicants’ referees to respond to our enquiries.
A fax or email scan is sufficient for the majority of employers.
Submitting paper application forms to us
If you prefer, you can give a paper application form to each prospective tenant/guarantor and return them to us when they have been completed.
Please send completed application forms to:
Rentguard Referencing
Miners Way
Canterbury
Kent CT3 4LQ
Alternatively you can fax them back on 0333 000 0164 or email them to support@rentguardtenantref.co.uk
Authorisation to carry out checks
It is against the law to carry out a credit check without first obtaining permission from the tenant. Simply download the consent form and retain a copy signed by the applicant and, if required, the guarantor.
Completion Reports
You will receive an e-mail notifying you when your report is ready. Please ensure you provide a correct e-mail address.
To change the email address on your account please contact the support centre.
What support do I have?
Rentguard Referencing has a dedicated client support team on hand to answer any questions you may have about tenant referencing in general or about a particular order.
Rentguard Referencing - Support
T: 0333 000 0162E: support@rentguardtenantref.co.uk
