Frequently Asked Questions

Do I need to register?

Before using Rentguard Tenant Referencing services you will need to register your details with us. The details you supply will be used solely for the purpose of providing our services to you.

Once you have completed the registration form you will immediately receive an email informing you of the login details to access your personal user area. Your personal user area is where you start new applications, track progress and check results.

There are no registration or monthly charges – simply register now and pay only when you want to order a service.

How do I place an order?

All orders must be placed via your personal user area or by sending completed application forms to us and immediate payment is required.

For Credit Check and Company applications you simply enter the information required into the online form. For Full Profile Applications you can choose between an online application or sending in completed paper applications.

» Further information on how to place an order

How do I pay for your services?

Our services are provided to landlords on a pay-as-you-order basis. All new referencing requests should be made from within your user area. At the end of the ordering # process you will be diverted to our payment processor Sage Pay to make a secure payment.

You will be sent an automatic VAT invoice confirming the payment that has been made.

When will you recommend a guarantor is in place?

We will recommend a guarantor when:

• the applicant has insufficient income
• the applicant has minor credit history problems
• the applicant is unemployed or we are not happy with the status of their employer
• the applicant is self-employed and unable to provide acceptable proof of income
• we receive a negative reference from a current/previous landlord
• the applicant is a student, unemployed or on housing benefit
• the applicant’s history of residence or identity can not be verified
• the application is considered generally weak for any other reason

Who would be an acceptable guarantor?

An acceptable guarantor will be financially stable and able to demonstrate that they can afford to cover the tenant’s rent; they have to be a full UK resident and be confirmed at their current address; they should not have any adverse credit history; they should be prepared to have a full guarantor reference carried out by Rentguard and to also sign a Guarantor Agreement.

• Further information about Guarantor Requirements